ELBA Family Mediation
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07928 445417

refund and cancellation policy

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Mediation appointments:

  • Payment for your mediation session is to be made in advance of the session. 
  • All payments are transferable and fully refundable up to 2 working days (48 hours) prior the appointment.
  • Provided we are given sufficient notice of cancellation, a full refund will be arranged within 5 working days.
  • If another appointment is made, the amount paid may be transferred to secure it. ​
​
Please telephone 07928 445417 or email marianne@elbamediation.com to reschedule or cancel your appointment. 
 
An example of sufficient notice of cancellation:
An appointment is arranged for 11am on Monday. It can be cancelled free of charge any time before 11am on Thursday the week before. ​
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​Cancellations at short notice and missed appointments are charged in full:​​

  •  £90 for a mediation information and assessment meeting.
  •  A minimum of one hour fee of £120 for a mediation session.
  •  Only non-attending party will be charged.
​
This Policy does not affect your statutory rights.
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REGISTERED OFFICES IN EXETER AND LONDON
Suite 5 Hampton House
23 Longbrook Street
Exeter EX4 6AB
25 Inglethorpe Street
London SW6 6NS

Book Mediation  |  Contact Us
0800 804 4382  |  07928 445417

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PRIVACY AND COOKIES POLICY  |  DISCLAIMER  |  ELBA INTERNATIONAL LTD TRADING AS ELBA MEDIATION; REGISTERED IN ENGLAND AND WALES 11540493

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  • Home
  • About us
  • About MIAMs
  • About Marital Agreements
  • Online Video Mediation
  • FAQs
  • Confidentiality
  • Fees
    • Cost and Rates
    • Refunds & Cancellations
  • Policies
    • Anti Spam Policy
    • Child Inclusive Family Justice
    • Complaints Policy
    • Disclaimer
    • Equal Opportunities Statement
    • Green Pledge
    • Modern Slavery Statement
    • Privacy Policy
    • Refund and Cancellation Policy
    • Safeguarding Policy
    • Sunflower Lanyard scheme
  • Resources
    • Parenting Plans
    • Useful Links
    • Court Forms and Guidance
  • Book Mediation
  • Contact us