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Mediation appointments:

• Payment for your mediation session is to be made in advance of the session. 
• All payments are transferable and fully refundable up to 2 working days (48 hours) prior the appointment.
• Provided we are given sufficient notice of cancellation, a full refund will be arranged within 5 working days.
• If another appointment is made, the amount paid may be transferred to secure it. ​

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Please telephone 07928 445417 or email marianne@elbamediation.com to reschedule or cancel your appointment. 
 
An example of sufficient notice of cancellation:
An appointment is arranged for 11am on Monday. It can be cancelled free of charge any time before 11am on Thursday the week before. ​

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​Cancellations at short notice and missed appointments are charged in full:​​

•  £90 for a mediation information and assessment meeting.
•  A minimum of one hour fee of £120 for a mediation session.
•  Only non-attending party will be charged.

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This Policy does not affect your statutory rights.