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refund and cancellation policy
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Mediation appointments:
- Payment for your mediation session is to be made in advance of the session.
- All payments are transferable and fully refundable up to 2 working days (48 hours) prior the appointment.
- Provided we are given sufficient notice of cancellation, a full refund will be arranged within 5 working days.
- If another appointment is made, the amount paid may be transferred to secure it.
Please telephone 07928 445417 or email marianne@elbamediation.com to reschedule or cancel your appointment.
An example of sufficient notice of cancellation:
An appointment is arranged for 11am on Monday. It can be cancelled free of charge any time before 11am on Thursday the week before.
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Cancellations at short notice and missed appointments are charged in full:
- £120 for a mediation information and assessment meeting.
- A minimum of one hour fee of £120 for a mediation session.
- Only non-attending party will be charged.
This Policy does not affect your statutory rights.
PRIVACY AND COOKIES POLICY | DISCLAIMER | ELBA INTERNATIONAL LTD TRADING AS ELBA MEDIATION; REGISTERED IN ENGLAND AND WALES 11540493
© 2021 ELBA MEDIATION | Design by Bright Blue C Graphic Design Studio | IMAGE CREDITS
© 2021 ELBA MEDIATION | Design by Bright Blue C Graphic Design Studio | IMAGE CREDITS