ELBA Family Mediation
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online video mediation
Online mediations can be run in two different formats: all participants together on the same screen in one ‘virtual’ meeting room or, in 'shuttle mediation' the mediator will shuttle between virtual meeting rooms. In shuttle mediation, you will not see or hear your former partner. While the mediators are talking to the partner, you will have a few minutes to yourself. These mediations take longer but are also highly effective.
ELBA Mediation guidance for online video mediation
We believe mediation intake meetings (sometimes called mediation information and assessment meetings (MIAMs)) are very effective online. We offer these as as an option that can provide and improve access to family mediation for more participants.
Our practice is governed by the College of Mediators (CoM) and our online meetings are conducted in accordance with the CoM Code of Practice for Mediators.
Our practice is governed by the College of Mediators (CoM) and our online meetings are conducted in accordance with the CoM Code of Practice for Mediators.
1. Client identification procedure
- It is essential that all participants fill in a mediation self-referral form. We will provide you with the form once your online MIAM is booked and paid for*.
- We will keep this information safely and will only use it to provide mediation services to you.
Please tell us if you would like to know more about how we collect, use and store your information. Our Privacy Policy is available below:
2. Before online meetings
To protect the confidentiality of the meeting, it is important that:
- You will be the only person present in the room during your online Information & Assessment meeting (sometimes called a MIAM) or
- You and the second party will be alone in the meeting with the Mediator, in the case of a marital agreement.
- You will not make or allow any live or deferred video or audio relay of the meeting to others.
To make the most out of your session, please ensure reliable internet connection and install and test the required software well in advance of your online session. If you need more information regarding this, please email your query to marianne@elbamediation.com
3. During online meetings
- Please ensure that you will not be interrupted during the online session.
- Please turn off or put on silent any devices like phones, tablets or computers, and disable notifications of texts, emails, tweets or other social media activity.
- Please close down any applications other than the one providing the online video service.
The mediator may suspend the online session in the event of any interruptions, and then restart it if possible.
4. Questions & Concerns
Please raise any questions and concerns you may have regarding this service with Marianne Rance in the first instance. Marianne will aim to resolve matters to your satisfaction internally and informally according to our policies (available upon request).
Please forward your query to marianne@elbamediation.com or contact Marianne on 07928 445417.
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PRIVACY AND COOKIES POLICY | DISCLAIMER | ELBA INTERNATIONAL LTD TRADING AS ELBA MEDIATION; REGISTERED IN ENGLAND AND WALES 11540493
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© 2021 ELBA MEDIATION | Design by Bright Blue C Graphic Design Studio | IMAGE CREDITS